Our support contracts maybe deployed to cover specific areas of your plant

Our Support

Our innovative support contracts maybe adapted to suit your needs on site and can cover all areas of your control system deployment, from PLC’s, SCADA systems through to MES, MRP and historian installations.

We have expertise with all the major automation vendors and maintain this through a strong working knowledge with key DCS, PLC, HMI and SCADA technology.

Our support contracts provide:

  • Full warrantied end-to-end support for your system as standard.
  • Guaranteed levels of response.
  • Onsite application days for use in troubleshooting, system modifications work, or consulting services.
  • Fast Response Remote access support service.
  • Quarterly Support usage reports.

Site Support

Our support contracts provide you with the peace of mind that plant critical assets are covered in the event of failure. We provide.

  • Site Audit Reports.
  • Telephone & Email Support.
  • Regular Contract Reporting.
  • Onsite Application Days.
  • Regular Backups & System Health Checks.
  • Remote Support Link for fast response.
  • Priority response for all contract holders.
  • 24 x 7 Telephone support with remote diagnostic service.
  • We provide you with the ability to proactively use un-used support days.

Our aim is to deliver expert support services which provide peace of mind and real value. This is why we encourage our clients to utilise any unused support days pro-actively by delivering training, helping to troubleshoot and improve long standing system issues, deliver project consultancy services, or support with project work.